General Terms & Conditions

1. Introduction

These General Terms & Conditions (the “Terms”) govern the contractual relationship between KASTA Slovakia, s.r.o., having its registered seat at Štefanová 135, 900 86 Štefanová, Slovak Republic, Company ID 30997178, VAT SK2021012114, registered in Obchodný register Mestského súdu Bratislava III, oddiel: Sro (the “Carrier”), operating the service under the trading name HORSETRANS, and any natural or legal person ordering the horse transport service (the “Customer”).

By submitting an order through horsetrans.sk the Customer confirms that they have read and fully accept these Terms.

2. Subject of contract

The contract covers the transport of one or more horses from the loading point to the delivery point specified in the order, including related services (handling, route planning, assistance with customs and transport documentation to the extent stated in the quote).

Transport is performed using the Carrier’s vehicle compliant with the requirements for animal transport under Council Regulation (EC) No 1/2005 on the protection of animals during transport.

3. Order and conclusion of contract

Orders are placed through the electronic form on horsetrans.sk or by email to hello@horsetrans.sk. The transport contract is concluded at the moment the order is confirmed in writing (including by email) by the Carrier.

The Customer is required to provide accurate information about the loading and delivery points, the number and identification of the horses to be transported, the transport date and contact details.

4. Price and payment

The transport price is determined according to the Carrier’s price list published on the website and confirmed in the quote. Prices are stated excluding VAT; VAT will be added at the statutory rate applicable on the date of the taxable event.

The price is payable on the basis of an invoice issued by the Carrier after the transport has been performed, with a payment term of 14 days from the invoice date unless agreed otherwise. For transports exceeding €1,500 the Carrier reserves the right to require a 30 % deposit prior to the transport.

5. Customer obligations

The Customer shall, no later than on the day of transport:

• provide a valid equine passport and a verified microchip;
• provide a valid veterinary certificate as required by the destination country, including TRACES where applicable;
• inform the Carrier of any health limitations or special handling requirements of the horse;
• ensure the horse is ready for loading at the agreed time and place;
• notify their own insurer of the planned transport and ensure the horse insurance remains valid throughout the transport.

6. Carrier liability

The Carrier is liable for damage to the transported horse to the extent and under the conditions of the CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) for international transport, and the Slovak Commercial Code for domestic transport.

The Carrier does not provide or sell horse mortality, accident or loss-of-value insurance. Such insurance is the responsibility of the Customer and the Customer’s insurer. The Carrier maintains valid motor-vehicle insurance and CMR carrier liability insurance within statutory limits.

The Carrier is not liable for damage caused by:

• force majeure (extreme weather, strikes, border closures);
• pre-existing health conditions of the horse not disclosed by the Customer;
• missing or incorrect documents provided by the Customer;
• decisions of border or veterinary authorities;
• circumstances at the loading or delivery point preventing the proper handover of the horse.

7. Cancellation and changes

The Customer may cancel an order. Cancellation fees apply:

• more than 7 days before the planned transport: free of charge;
• 3 to 7 days before transport: 25 % of the agreed price;
• less than 3 days before transport: 50 % of the agreed price;
• on the day of transport or after the journey has begun: 100 % of the agreed price.

For emergency veterinary transports (colic, acute illness) cancelled before the vehicle has departed due to a change in the horse’s condition, the Carrier invoices only the kilometres actually driven.

8. Force majeure

Neither party is liable for failure to perform its obligations caused by force majeure. Force majeure includes, in particular, extreme weather conditions, natural disasters, strikes, border closures, states of war, acts of public authorities and other circumstances beyond the reasonable control of the party.

9. Complaints

The Customer is required to file any complaint about the service without undue delay, and no later than 7 days after the transport has been completed. Complaints are submitted in writing to the Carrier’s registered address or by email to hello@horsetrans.sk. The Carrier shall handle the complaint within 30 days of receipt.

10. Dispute resolution and governing law

Matters not regulated by these Terms are governed by the law of the Slovak Republic, in particular the Commercial Code and the Civil Code; the CMR Convention applies primarily to international transport.

Disputes shall be resolved primarily through negotiation. If negotiation fails, the parties agree on the local and substantive jurisdiction of the general courts of the Slovak Republic competent for the registered seat of the Carrier.

A consumer has the right to refer the matter to the Slovak Trade Inspection (alternative dispute resolution body) or to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Final provisions

These Terms take effect on 19 April 2026 and supersede all previous versions. The Carrier reserves the right to amend the Terms; the version in force on the date of contract conclusion applies to that contract.

If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions.